pkr9 Privacy Policy

pkr9 is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy sets out, in clear terms, the personal data we collect, the purposes for which that data is used, the parties with whom it may be shared, and the measures we take to keep your information secure. We handle your data with the same rigour that Pakistani banks like HBL and Meezan Bank apply to financial records — because we believe that trust, once lost, cannot simply be rebuilt with words.

pkr9 collects and processes personal data in compliance with applicable international data protection standards, including principles consistent with the General Data Protection Regulation (GDPR) framework and the data handling obligations imposed by our international gaming licence. While pkr9 primarily serves players across Pakistan — in cities including Karachi, Lahore, Faisalabad, and Islamabad — our data protection standards apply uniformly to all users regardless of location.

By registering a pkr9 account, visiting the pkr9 website, or otherwise interacting with our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the pkr9 platform.

pkr9 collects personal data through various interactions with the platform. The categories of data we collect and the typical sources of that data are set out below.

pkr9 does not collect sensitive personal data such as medical or health information, racial or ethnic origin, or political opinions, unless directly relevant to a responsible gaming intervention initiated at the player's request. pkr9 does not log or store account passwords in readable form — passwords are stored exclusively as salted cryptographic hashes.

pkr9 uses collected personal data for the following defined purposes only:

• Account Administration: To create, maintain, and manage your pkr9 account, including verifying your identity and age at registration and during KYC review.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other accepted PKR payment methods, and to maintain accurate financial records for each transaction.
• Platform Delivery: To provide access to pkr9's casino games, live dealer tables, cricket sportsbook, PSL betting markets, and all other platform features to which you are entitled as a registered player.
• Security & Fraud Prevention: To monitor login events, detect unusual activity patterns, prevent fraudulent transactions, and protect the pkr9 platform from abuse, including multiple account detection and bonus abuse monitoring.
• Regulatory Compliance: To meet pkr9's obligations under its international gaming licence, including anti-money laundering (AML) checks, know-your-customer (KYC) verification, and mandatory record-keeping requirements.
• Responsible Gaming: To monitor gambling patterns that may indicate problem gambling behaviour, to apply self-exclusion or cooling-off measures when requested, and to communicate with players regarding responsible gaming tools where appropriate.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance and training purposes.
• Platform Improvement: To analyse aggregate and anonymised usage data to improve the pkr9 platform, fix technical issues, and develop new features relevant to Pakistani players.
• Marketing Communications: To send you pkr9 promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent, and always with an easy opt-out mechanism.

pkr9 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or establishing a separate and lawful basis for the new processing activity.

pkr9 processes your personal data on the following lawful bases, consistent with internationally recognised data protection principles:

1. Contractual Necessity: Processing required to fulfil our obligations to you as a registered pkr9 player — including account management, game access, and payment processing — is carried out on the basis that it is necessary to perform the contract between you and pkr9.
2. Legal Obligation: Processing required to comply with pkr9's obligations under its international gaming licence — including AML checks, KYC verification, age verification, and mandatory financial record-keeping — is carried out on the basis of legal obligation.
3. Legitimate Interests: Processing carried out for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring is carried out on the basis of pkr9's legitimate business interests, provided those interests do not override your fundamental privacy rights.
4. Consent: Processing for optional marketing communications and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pkr9 uses cookies and similar tracking technologies on its website to ensure proper platform functionality and to understand how players interact with the site. The types of cookies used by pkr9 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the pkr9 platform to function. They enable core features such as your pkr9 login session, account security, and navigation between pages. These cookies cannot be disabled without significantly impairing platform functionality.
• Functional Cookies: These cookies remember your platform preferences — such as your preferred language, display settings, and remembered device information — to provide a more personalised pkr9 experience.
• Analytical Cookies: pkr9 uses anonymised analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues may occur. This data is aggregated and does not identify individual users.
• Marketing Cookies: Where you have consented, pkr9 may use cookies to enable personalised promotional content relevant to your pkr9 gaming activity. You may withdraw consent for marketing cookies at any time via your account settings.

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from accessing the pkr9 platform login and account functionality.

pkr9 does not sell, rent, or trade your personal data to any third party for that party's own commercial purposes. We will never share your data with advertising networks or data brokers. pkr9 may, however, share your personal data with the following limited categories of trusted third parties, strictly on a need-to-know basis:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other licensed Pakistani financial institutions receive your financial data solely to process deposits and withdrawals. These parties are bound by their own data security obligations as regulated financial entities.
• Identity Verification Providers: Third-party KYC service providers may process your identity documents — including CNIC data — to perform age and identity verification as required by pkr9's licensing obligations.
• Game Technology Providers: Casino game software providers (such as those supplying pkr9's slot, live dealer, and sports betting technology) may receive your account identifier and gameplay data for the purposes of game session management and technical support.
• Regulatory Authorities: pkr9 may be required to disclose certain player data to licensing authorities, financial intelligence units, or law enforcement agencies in response to lawful requests or regulatory obligations.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by pkr9 may access player data on a strictly confidential basis where required for regulatory audits, legal proceedings, or licence maintenance.

All third parties engaged by pkr9 that process personal data are required to maintain appropriate technical and organisational security measures consistent with pkr9's own data protection standards.

pkr9 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the pkr9 platform — including your login credentials, payment details, and personal information — is encrypted using 256-bit SSL/TLS encryption, the same standard employed by major international banks.
• Encryption at Rest: Sensitive data stored in pkr9's systems — including identity documents, financial records, and KYC data — is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to systems containing personal data is restricted to pkr9 personnel with a defined operational need, enforced through role-based access controls and multi-factor authentication for all administrative staff.
• Regular Security Audits: pkr9's data security infrastructure is subject to regular independent penetration testing and security audits conducted by qualified third-party security firms.
• Incident Response: pkr9 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights, pkr9 will notify affected players and, where required, the relevant regulatory authority, within the timeframes stipulated by applicable data protection law.

While pkr9 employs substantial security measures, no online platform can guarantee absolute data security. You are responsible for maintaining the confidentiality of your pkr9 account credentials and for using strong, unique passwords not shared across other services.

pkr9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following retention periods apply:

Upon expiry of the applicable retention period, pkr9 will securely delete or anonymise your personal data. Anonymised aggregate data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.

Subject to applicable data protection law and pkr9's legal obligations, you hold the following rights in relation to your personal data held by pkr9:

To exercise any of your data rights, please contact the pkr9 Data Privacy team via live chat inside your pkr9 account or by email at [email protected]. Please include your full name, registered pkr9 account username, and a clear description of your request. pkr9 will respond to verified data subject requests within 30 days.

Please note that certain data rights may be restricted or overridden where pkr9 is required to retain data to comply with its gaming licence obligations or applicable financial regulations. In such cases, pkr9 will clearly communicate the limitation and its legal basis.

pkr9 operates a strict minimum age policy of 21 years. The pkr9 platform is not intended for, and does not knowingly collect personal data from, individuals below the age of 21. Age verification is conducted at registration and reinforced during the KYC process to prevent underage access.

In the event that pkr9 discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all funds held will be returned after applicable review, and all personal data associated with the account will be securely deleted in accordance with pkr9's data retention procedures, subject to any legal hold requirements.

If you are a parent or guardian and believe that a minor may have created a pkr9 account using false information about their age, please contact our support team immediately at [email protected] and we will act without delay.

pkr9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal or regulatory requirements, or improvements to our platform. The most current version of this Privacy Policy will always be accessible at pkr9.org/privacy-policy.

Where material changes are made to this Policy — meaning changes that materially affect how pkr9 processes your personal data — pkr9 will notify registered players via email to the registered address or via an in-platform notification at least 14 days before the changes take effect, where legally required to do so.

Your continued use of the pkr9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any changes to this Policy, you must stop using pkr9 and may request account closure at any time.

For all data privacy-related enquiries, requests to exercise your data rights, concerns about how pkr9 processes your personal data, or questions about this Privacy Policy, please contact the pkr9 Data Privacy team:

• Live Chat: Available 24/7 in Urdu and English via the live chat tool inside your pkr9 account dashboard — the fastest way to reach our team.
• Email: [email protected] — please include "Privacy Request" in the subject line along with your registered account username and a clear description of your query.

pkr9 aims to acknowledge all privacy-related correspondence within 2 business days and to fully respond to verified data subject requests within 30 calendar days of identity verification. Where a request is complex or numerous, this period may be extended by a further 30 days, and you will be informed accordingly.

This Privacy Policy was last updated on 1 January 2026. It supersedes all previous versions of the pkr9 Privacy Policy. pkr9 reserves all rights not expressly granted herein.